Privacy Policy - b4i.travel

b4i.travel Privacy Policy

Hello, b4i.travel explorer! At b4i.travel, we’re committed to keeping you connected during your global adventures while safeguarding your personal information. This Privacy Policy explains how we collect, use, protect, and share your data when you use our website, purchase eSIMs, or interact with our services. We’ve made it clear and straightforward so you can focus on planning your next trip with peace of mind.

Last Updated: July 24, 2025

1. What Information We Collect

To provide you with seamless eSIM services, we may collect the following types of information:

Personal Information: When you purchase an eSIM, create an account, or contact us, we may collect your name, email address, phone number, billing details, and government-issued ID (if required for SIM registration, e.g., RICA in South Africa).
Device Information: Details about your device, such as model, operating system, and eSIM compatibility, to ensure our services work smoothly.
Usage Data: Information about how you use our website and eSIM services, including IP address, browser type, pages visited, and app interactions.
Payment Information: Securely processed payment details (e.g., credit card or digital wallet information) through trusted third-party payment processors.
Communication Data: Any information you share when contacting our support team via email support@b4i.travel, or WhatsApp.

2. How We Use Your Information

We use your data to make your travel experience hassle-free and secure. Here’s how:

Service Delivery: To process eSIM purchases, send QR codes for activation, and provide customer support.
Personalisation: To tailor your experience, such as recommending eSIM plans based on your travel destinations.
Legal Compliance: To comply with regulations, such as identity verification for SIM registration in certain countries (e.g., RICA compliance).
Analytics and Improvement: To analyse website usage and improve our services, ensuring better connectivity and user experience.
Communication: To send you order confirmations, updates, promotional offers (if you opt in), or responses to your inquiries.
Security: To protect your account and prevent fraud, use secure transaction channels and authentication measures.

3. How We Protect Your Data

Your trust is our priority, and we take data security seriously:

Encryption: We use industry-standard encryption (e.g., SSL/TLS) to protect your data during transmission and storage.
Secure Payment Processing: Payment details are handled by trusted third-party processors and are not stored on our servers.
Access Controls: Only authorised personnel have access to your personal information, and they’re bound by strict confidentiality agreements.
Biometric and Password Options: We encourage you to use biometric locks or strong passwords to secure your device and eSIM data, especially when travelling.
Regular Audits: We conduct regular security audits to ensure our systems remain robust and compliant with data protection standards.

4. How We Share Your Information

We only share your data when necessary and with trusted partners:

Telecom Providers: To activate your eSIM and provide connectivity, we may share minimal data (e.g., device details or ID for registration) with local network operators, as required by law in some countries.
Service Providers: Third-party vendors, such as payment processors or analytics tools, may process your data on our behalf. These partners are contractually obligated to protect your information and comply with privacy laws.
Legal Obligations: We may disclose data if required by law, such as in response to a court order or regulatory request.
No Third-Party Sales: We do not sell your personal information to third parties for marketing purposes.

5. Data Privacy While Travelling

Using eSIMs involves unique considerations, especially abroad:

Local Privacy Laws: Different countries have varying data privacy regulations, which may affect how your eSIM data is handled by local networks. We work with reputable telecom partners to ensure compliance.
Public Wi-Fi Risks: Avoid activating your eSIM on unsecured public Wi-Fi (e.g., at airports or cafes) to prevent phishing or data interception. Activate your eSIM using a trusted connection, such as your home Wi-Fi, before travelling.
Device Security: If your device is lost or stolen, contact us immediately at support@b4i.travel to deactivate your eSIM and protect your data. Using biometric locks or strong passwords adds an extra layer of security.

6. Your Rights and Choices

You have control over your data. Depending on your region, you may have the following rights under laws like GDPR, CCPA, or others:

Access: Request a copy of the personal data we hold about you.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your data, subject to legal or contractual obligations (e.g., SIM registration records).
Opt-Out: Unsubscribe from marketing emails or opt out of non-essential data collection (e.g., analytics tracking). For Apple users, enable “Ask App Not to Track” in your settings; Android users can use similar privacy controls.
Portability: Request your data in a transferable format.

To exercise these rights, contact us at support@b4i.travel. We’ll respond within 30 days or as required by law.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies: Enable core website functionality, like navigation and secure transactions.
Analytics Cookies: Help us understand how you use our site to improve performance and content.
Marketing Cookies: Deliver relevant ads, only if you consent.

You can manage cookie preferences through your browser settings or our website’s cookie consent tool. Note that disabling cookies may affect website functionality.

8. Microsoft Advertising

We partner with Microsoft Clarity and Microsoft Advertising to understand how you interact with our website, helping us improve and promote our eSIM services. Through behavioural metrics, heatmaps, and session replays, we capture data on website usage using first- and third-party cookies and other tracking technologies. This helps us:

Measure the popularity of our eSIM plans and online activities.
Optimise our website for a smoother user experience.
Enhance security and prevent fraud.
Deliver tailored advertising to make your travel planning easier.

For more details on how Microsoft collects and uses your data, please visit the Microsoft Privacy Statement. You can opt out of non-essential tracking via our cookie consent tool or your device’s privacy settings.

9. Data Retention

We keep your personal data only as long as necessary:

Account Data: Retained while your account is active or as needed to provide services.
Transaction Data: Kept for 7 years to comply with tax and legal requirements.
eSIM Activation Data: Retained as required by local telecom regulations (e.g., RICA records in South Africa).
Deleted Data: If you request deletion, we’ll remove your data unless legally required to retain it (e.g., for audits).

10. Third-Party Links

Our website may contain links to third-party sites (e.g., payment processors, telecom partners, or Microsoft Advertising). We’re not responsible for their privacy practices. Please review their policies before sharing information.

11. International Data Transfers

As a global service, your data may be transferred to countries with different privacy laws. We ensure these transfers comply with applicable regulations (e.g., GDPR for EU residents) using safeguards like Standard Contractual Clauses.

12. Children’s Privacy

Our services are not intended for users under 16. We do not knowingly collect data from children. If we discover such data, we’ll delete it immediately.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We’ll notify you via email or a website notice for significant changes. Check back periodically for the latest version.

14. Contact Us

Got questions or concerns about your privacy? Our friendly team is here to help:

Email: support@b4i.travel
WhatsApp: Open Chat
Response Time: We’ll get back to you within 3 business days.

Thank you for trusting b4i.travel to keep you connected! We’re committed to protecting your data so you can focus on exploring the world. Happy travels!