Frequently Asked Questions
Welcome to the B4i.travel FAQ page, where we answer all your questions about our Travel eSIM solutions. Whether you’re curious about activation, coverage, or the differences between eSIMs and traditional SIM cards, we’ve got the information you need for seamless global connectivity.
eSIM
eSIMs eliminate the need for swapping physical SIM cards, offer the convenience of managing multiple numbers (e.g., your home and travel lines) simultaneously, and can often be activated before you arrive at your destination.
No, not all smartphones support eSIM. To check compatibility, you can look in your phone settings under “Mobile Networks” or “SIM” options for an “Add eSIM” feature. Compatible phones include most iPhones (XR and newer), Google Pixel models, and some Samsung Galaxy devices.
B4i.travel offer global or regional plans that cover multiple countries, while others may be limited to a single country. Always check the plan’s details before purchase.
Travel eSIMs are cheaper than standard roaming rates on your home SIM card. b4i.travel have negotiated the best rates possible and are often cheaper than the home rates in the country you are visiting.
No, with b4i.travel , there are no hidden or additional costs. The only time you will be charged is if is you purchase a top up on your service.
Yes, most phones that support eSIM allow dual SIM mode, meaning you can keep your regular SIM active for calls/texts while using the eSIM for data. We recommend you turn off data on your primary SIM or set your eSIM as your data preference to prevent unwanted data roaming charges.
The duration depends on the plan you purchase. Some plans are valid for a certain number of days, while others are tied to data usage. b4i.travel allows you to top up your package to extend it.
Once a travel eSIM has been used you would need to top it up to keep it active. If the SIM expires, you will need to purchase a new eSIM for each trip.
Most b4i.travel eSIMs are data-only, meaning they do not support voice calls or SMS. We do offer a few global packages, that include calls, text and data. All eSIMS will support WhatsApp, Skype, FaceTime or iMessage for calls and messaging.
You can usually check your remaining data in the app provided by the eSIM provider or by visiting their website. Some phones also allow data usage tracking under settings.
Typically, travel eSIMs offer similar speeds to local SIMs as they use local networks. However, speeds may vary based on network congestion, location, and the provider’s partnerships with local carriers.
Yes, our eSIMs allow you to use your device as a hotspot to share data with other devices. However, some local carriers do not support mobile hotspot. Please check with the provider to ensure that tethering is supported.
Most of our eSIM network partners only support 4G/LTE. As our partners develop their 5G network we will support a 5G option.
Can I top it up? Yes, b4i.travel offers top-up options if you run out of data. You can purchase additional data through the b4i.travel website.
Travel eSIMs are often much cheaper than using international roaming through your home carrier, especially for data. Carrier roaming fees can be significantly higher.
Most b4i.travel eSIMs are data-only, so they do not offer a phone number for incoming calls or SMS. You would still use your regular SIM for these services or rely on internet-based communication apps. We do have a few global packages that include calls, data and SMS’s. It is advisable you check the specific of the package you purchase to ensure you are getting the service requirements you are looks for.
Yes, eSIMs are generally secure as they use encryption and follow similar security standards as physical SIM cards. However, always choose reputable providers to ensure your data privacy.
The reliability depends on the local networks the eSIM connects to. In general, eSIMs offer the same stable connections as a physical SIM, but there can be coverage gaps depending local network coverage at your the destination.
B4i.travel offer customer support via email or WhatsApp chat.
Some countries or regions may restrict eSIM use, or providers may not have coverage agreements in more remote areas. Always check the provider’s coverage map to ensure service in your destination.
Travel eSIMs are typically designed for short-term stays, often ranging from a few days to a few months. Long-term travellers may want to consider local SIMs or extended eSIM plans.
Generally, all apps that require an internet connection will work with a travel eSIM. However, some location-based services (like online banking) may require two-factorverification tied to your home country SIM.
Yes, many eSIMs are compatible with other devices like tablets and laptops, as long as the device supports eSIM functionality.
You can purchase and activate your b4i.travel eSIM before you leave your home country. This allows you to have service as soon as you land at your destination. The package will only begin when you connect to the destination network.
You can delete the eSIM from your phone’s settings. Go to “Mobile Networks” or “SIM” options, select the eSIM profile, and choose to delete or deactivate it.
E-SIM
eSIMs eliminate the need for swapping physical SIM cards, offer the convenience of managing multiple numbers (e.g., your home and travel lines) simultaneously, and can often be activated before you arrive at your destination.
No, not all smartphones support eSIM. To check compatibility, you can look in your phone settings under “Mobile Networks” or “SIM” options for an “Add eSIM” feature. Compatible phones include most iPhones (XR and newer), Google Pixel models, and some Samsung Galaxy devices.
B4i.travel offer global or regional plans that cover multiple countries, while others may be limited to a single country. Always check the plan’s details before purchase.
Travel eSIMs are cheaper than standard roaming rates on your home SIM card. b4i.travel have negotiated the best rates possible and are often cheaper than the home rates in the country you are visiting.
No, with b4i.travel , there are no hidden or additional costs. The only time you will be charged is if is you purchase a top up on your service.
Yes, most phones that support eSIM allow dual SIM mode, meaning you can keep your regular SIM active for calls/texts while using the eSIM for data. We recommend you turn off data on your primary SIM or set your eSIM as your data preference to prevent unwanted data roaming charges.
The duration depends on the plan you purchase. Some plans are valid for a certain number of days, while others are tied to data usage. b4i.travel allows you to top up your package to extend it.
Once a travel eSIM has been used you would need to top it up to keep it active. If the SIM expires, you will need to purchase a new eSIM for each trip.
Most b4i.travel eSIMs are data-only, meaning they do not support voice calls or SMS. We do offer a few global packages, that include calls, text and data. All eSIMS will support WhatsApp, Skype, FaceTime or iMessage for calls and messaging.
You can usually check your remaining data in the app provided by the eSIM provider or by visiting their website. Some phones also allow data usage tracking under settings.
Typically, travel eSIMs offer similar speeds to local SIMs as they use local networks. However, speeds may vary based on network congestion, location, and the provider’s partnerships with local carriers.
Yes, our eSIMs allow you to use your device as a hotspot to share data with other devices. However, some local carriers do not support mobile hotspot. Please check with the provider to ensure that tethering is supported.
Most of our eSIM network partners only support 4G/LTE. As our partners develop their 5G network we will support a 5G option.
Can I top it up? Yes, b4i.travel offers top-up options if you run out of data. You can purchase additional data through the b4i.travel website.
Travel eSIMs are often much cheaper than using international roaming through your home carrier, especially for data. Carrier roaming fees can be significantly higher.
Most b4i.travel eSIMs are data-only, so they do not offer a phone number for incoming calls or SMS. You would still use your regular SIM for these services or rely on internet-based communication apps. We do have a few global packages that include calls, data and SMS’s. It is advisable you check the specific of the package you purchase to ensure you are getting the service requirements you are looks for.
Yes, eSIMs are generally secure as they use encryption and follow similar security standards as physical SIM cards. However, always choose reputable providers to ensure your data privacy.
The reliability depends on the local networks the eSIM connects to. In general, eSIMs offer the same stable connections as a physical SIM, but there can be coverage gaps depending local network coverage at your the destination.
B4i.travel offer customer support via email or WhatsApp chat.
Some countries or regions may restrict eSIM use, or providers may not have coverage agreements in more remote areas. Always check the provider’s coverage map to ensure service in your destination.
Travel eSIMs are typically designed for short-term stays, often ranging from a few days to a few months. Long-term travellers may want to consider local SIMs or extended eSIM plans.
Generally, all apps that require an internet connection will work with a travel eSIM. However, some location-based services (like online banking) may require two-factorverification tied to your home country SIM.
Yes, many eSIMs are compatible with other devices like tablets and laptops, as long as the device supports eSIM functionality.
You can purchase and activate your b4i.travel eSIM before you leave your home country. This allows you to have service as soon as you land at your destination. The package will only begin when you connect to the destination network.
You can delete the eSIM from your phone’s settings. Go to “Mobile Networks” or “SIM” options, select the eSIM profile, and choose to delete or deactivate it.